Cheryl serves as the Chief Operating Officer of MMA New England’s Cheryl has been with Marsh & McLennan Agency for over 15 years. Cheryl is both a great leader and strategic partner. She does exceptional work in building strong teams, and always looks for the best outcomes for colleagues, clients and the firm as a whole. Her organizational skills coupled with her involvement on the National MMA Operations team, positions her perfectly for this new role. As COO, Cheryl will continue to oversee the Office Administrative teams and the Private Client practice. Cheryl also oversees and coordinates all commercial lines service related activities with the members of the Account Service Team. She coaches account managers in work flow, quality control, and new and renewal business processes. Cheryl is responsible for managing retention, client satisfaction levels, and adherence to our service standards. Cheryl is a Certified Insurance Service Representative (CISR), an Accredited Advisor of Insurance (AAI), and a Certified Insurance Counselor (CIC). She serves on many advisory councils for major insurance companies.