Jackie Gould is Chief Operating Officer for Assurance, a Marsh & McLennan Agency LLC company. She plays a key role in blending a professional, results-oriented, efficient operation with an award-winning, celebratory, and engaging culture. Jackie’s strength lies in leading Assurance through major operational changes and managing multi-faceted projects that touch multiple organizational areas. She has executive oversight of Assurance’s overall client service platform, human resources, technology programs and infrastructure, and physical office environments.
Jackie has over 30 years of experience in the insurance industry. Prior to joining Assurance, she was a Property and Casualty Broker and a Business Sales Representative at two separate insurance firms.