Jeri Lovatt is a Regional Technology Configuration Analyst for MMA Upper Midwest. In her role, Jeri is the primary resource for MMA MarketLink post-sale activity within the Upper Midwest region.
Her responsibilities include system configuration, creation and execution of test plans, delivering on project deliverables, maintaining employee eligibility, performing quality assurance tasks, resolving escalated client-specific issues, and collaborating with colleagues on client deliverables.
Jeri’s career spans 20 years in the technology arena. Before coming to MMA, she spent 5 years entrenched in the benefit technology marketplace as a technical analyst where her clients were used as the pilot clients on the first implementation on the PlanSource platform. Because of this experience, Jeri is fluent in MarketLink and knows the platform inside and out.
Jeri strives to meet her clients needs while developing good relationships with internal and external contacts as extension of their teams. She feels success when she fixes her clients’ problems and does so in an efficient and effective manner.
Outside of work, Jeri enjoys spending time with family, friends and her pets. She also stays busy with volunteer work with homeless, golf, skiing, hiking and tennis.