Contact Information
kim.skinner@marshmma.comKim’s role is to coordinate the claims activities for our clients and to be the client's advocate in those efforts. In addition, she and her staff provide claims analyses to our clients on a regularly scheduled basis.
Special Claims Handling
- Loss history and trend analysis
- Purposes is to outline service expectation and manage/measure compliance
- Identifies key individuals involved and their roles
- Enhances communication between the insurance company and the client
Claim Reporting
- Advocate early reporting – i.e. within 24 hours
- Document the incident and complete an internal investigation
- Direct reporting to insurance company, with copies to broker on larger, more problematic claims
Claim Tracking
- Follow status of significant open claims
- Review action plans and suggest alternative strategies
- Coverage dispute resolution
Service Reviews
- Provide periodic review of overall service
- Develop the relationship of all parties
- Develop action plan for current and future service issues
- Review specific claims
Experience
Prior to joining MMA, Kim has been working as an Account Manager for two Third Party Administrators (TPA’s), Gallagher Bassett and the former Cunningham Lindsey. In that capacity she worked as a client advocate and key point of contact for resolving claims issues, coordinating quarterly claims reviews and providing consultative services for a wide variety of national clients. Prior to that, Kim worked as a claims adjuster for the former Woodsmall Companies and CCMSI where she developed specialized expertise in Workers' Compensation claims.