In March, Marsh & McLennan Agency’s (MMA) seamless transition to a remote workforce as a result of the pandemic demonstrated the agility of our organization to provide the highest level of service regardless of where our colleagues are located. This new knowledge has led us to think differently about how we utilize office space and to explore better ways of working together.
What does this mean? In October 2020, MMA Springfield will begin leasing a new, innovative office space located at COhatch in downtown Springfield while moving primary operations to our new Dayton location. The COhatch space will be used for local client business meetings, networking, and community involvement. We believe this will help enhance our presence in Springfield by creating new opportunities to collaborate with local businesses and non-profit organizations. It will also provide a more flexible work-life balance for our colleagues, who will have the option to work remotely, in our Dayton office, or a combination of both.
What will not change is our commitment to excellence in serving your insurance needs, our proud history of philanthropy and giving, and our continued investment in Springfield and Clark County.
We are thrilled to be entering into a more strategic and forward-thinking work environment, which puts both our client service and colleagues at the forefront.
We also appreciate the opportunity to participate in an exciting new chapter in downtown Springfield with COhatch, and we will continue to look for ways to increase our community investments in the future. If you have any questions or concerns, please reach out to your agent or client service team.
Certificate of Insurance Request - Midwest
To request a Certificate of Insurance, please call 1-800-949-1167 or email email@example.com.
Risk Management Center - Midwest
The Risk Management Center is our secure web-based risk management and safety platform designed to help clients manage compliance mandates, improve risk prevention efforts and results, and relieve regulatory challenges. If you have any questions or need assistance, please contact your local Marsh & McLennan Agency service team at 1-800-949-1167. Click here to login.
Claims Reporting - Midwest
To report a claim, please call (937) 228-4135 or 1-800-949-1167.
If the call is after standard business hours (8 a.m. – 4:30 p.m. EST), please follow the emergency claims reporting prompts for immediate assistance.
Certificate of Insurance Request (Condominium) - Midwest
To submit a condominium certificate request, please email firstname.lastname@example.org. Unless otherwise noted, we will send the certificate to the email address that made the initial request. If there are special delivery instructions or if you have any questions or comments, please provide the details in your email. After you send the information, please allow 24 hours for a response.
CSR24 - Midwest
CSR24 is our 24/7 service and support client portal. Offerings include online Certificates of Insurance, after-hours claims reporting/assistance, and policyholder self-service. If you have any questions or need assistance, please contact your local Marsh & McLennan Agency service team at 1-800-949-1167. Click here to login.