The importance of training the trainer

It’s no secret that senior care and assisted living organizations have struggled the past few years to retain and train talent.

The knowledge gaps between employees and leadership can sometimes seem too large to bridge. High employee turnover only exacerbates the problem. But not providing proper training contributes to a stressful work environment, leads to increased claims and puts residents' well-being at risk.

Here's a strategy straight from the risk management playbook: Train the Trainer. This is a learning method where a group is trained on a subject while also being taught the skills they need to pass the information on to others.

Teaching internal trainers to share best practices around safety and claims handling pays dividends two ways – it creates a culture of consistency and provides opportunities for professional growth for your team members.

As the baby-boomer generation ages, the demand for the services of personal care aides and home health workers will continue to increase. Between 2019 and 2029, the US Bureau of Labor expects employment growth of 34% in these two categories.

Bringing on new talent is expensive. It costs senior care communities from $3,500 to $5,000 to hire someone new. By training your trainers you’re developing a workforce that is better prepared to handle stressful situations - while building a culture of transparency and trust - which translates to lower turnover.

Reach out to your Marsh & McLennan Agency contact to discuss how we can help your organization implement better risk management training.