Claims Management & Advocacy

MMA’s team of skilled claims professionals serve as your connection to the insurance company’s adjuster on your complex claims. We work on your behalf to ensure an equitable outcome and we deliver scheduled services to keep your claim reserves accurate and drive your claims to early resolution. Additionally, we provide ongoing day-to-day advocacy, helping you make your way through complex claim situations and providing strategic advice on a variety of claim-related issues.

Our claims professionals:

• Coordinate regular claim reviews, work with adjusters to develop action plans for your claims and assist with accelerating claim closures
• Manage multi-million dollar property losses including complex claims related to natural disasters, fires and water losses
• Handle serious injury and fatality liability losses
• Provide detailed coverage analysis and offer strategic trending to develop exposure analysis
• Offer client-specific reporting guidelines, special handling instructions and claims training

Workers’ Compensation

Workers’ compensation insurance is a highly complex, regulated, legalistic system that requires the specialized knowledge of a trusted partner to mitigate costs—MMA is that partner.

Our services include:

• Implementing a successful return-to-work program
• Providing claim reviews; most importantly a review prior to your unit stat being filed which will determine your experience modification rating
• Analyzing high dollar exposure to assist in decision making in complex claims situations
• Working with adjusters to develop action plans for your claims, aggressively reducing reserves and assisting with accelerating claims closures
• Estimating your experience modification prior to renewal to help you prepare for premium changes
• Enhance relationship and communication between the insurance company and client
• Advocate for early (within 24 hours) and direct reporting to insurance company, with copies to broker on larger, more problematic claims
• Evaluate reserves, identify recovery potential, review litigation strategy, and coverage dispute resolution
• Audit insurance company’s claims performance against industry best practices
• Develop an understanding of the insurance company’s internal procedures and experience of personnel