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As the situation in Ukraine evolves, businesses should be mindful of potential risks to their people, assets, operations, or supply chains in the region and globally. Marsh, as part of the Marsh McLennan family of companies, has created a page with information, tools, and resources related to the Russia-Ukraine conflict. Please visit the page for the latest information.

Claims Management

The strength of your risk management program is tied directly to aggressive claims advocacy.

Our claims professionals work to maximize coverage and identify risk trends to stabilize costs. Our experienced claims advocacy team puts claims management best practices, such as data analytics, into play as part of your total risk management plan. We have respected relationships with clients, carriers, and vendors that allow us to escalate your concerns and solve problems. A local, hands-on approach with national resources helps us both understand a situation more fully and engage appropriate resources to achieve the best client result possible.


claims professionals


average years of experience in the insurance industry


professional designations (AIC, ARM, CPCU, CRIS, MLIS, JD, Paralegal, RN)

Benefits of Claims Management

Our team of skilled claims professionals work on your behalf to ensure an equitable claim outcome. We also deliver scheduled services to keep your claim reserves accurate and drive your claims to early resolution.

  • Collaborative team approach. Align with all lines of business to optimize services available to our clients.
  • Technology tools. Utilize data analytics to identify trends and deliver solutions to stabilize client costs.
  • Easily navigable claims processes. Maximize coverage, minimize surprises, and educate workforce on compliance and best practices.
  • Attainable client business objectives. Incorporate proactive claims management as part of the total risk management plan.


Claims Management Coverage

We maximize coverage and facilitate communication for our clients.


We offer access to experienced claims professionals advocating on our client’s behalf to resolve claims issues including inquiry responsiveness, claims submission guidance, and acting as liaison between our clients and their carriers to ensure commitments are delivered.


We partner with organizations to produce the best possible outcomes by reviewing overall claims programs and individual complex claims situations, developing strategic action plans, and following progress to revise plans where needed.


We review coverage positions, monitor and update the claims journey and litigation, facilitate claims resolutions, ensure carrier best practices, and review reserves.

Meet Alina, a claims consultant.

Alina Balaez-Vazquez

Claims Consultant
Doral, FL

Meet a claims management specialist.

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