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Empathy is the ability to understand another person’s thoughts and feelings, from their view, rather than your own. When empathy is practiced in an organization, trust is strengthened, customer service is increased, and communication is enhanced.
Learning objectives:
Defining key terms, including psychological safety and discussing the difference between empathy and sympathy
Exploring the impact of empathy in the workplace
Discovering ways to increase empathy
Date: April 25, 2024
Time: 10 am, ET
Duration: 60 minutes
Speakers: Whitney White, NDCCDP, Senior Culture & DEI Consultant
Valada Sargent, Culture & DEI Consultant
Alysia Green, CDP, Senior Culture & DEI Consultant
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