Build Your Benefits Strategy for Tomorrow

Dr. Monte Masten, MD, MBA, MPH, FACOG, serves as the Chief Medical Officer for Marsh McLennan Agency. In this role, Dr. Masten leads the MMA Planning & Analytics for Total Health (PATH) team, which provides data analysis and health risk mitigation strategies for MMA clients. Dr. Masten has over 25 years of leadership experience in patient care, consulting, managed care, population health management, and pharmacy management with diverse teams at national health plans, large employers, and health systems. Most recently, he was National Senior Medical Director, Clinical Transformation at Aetna based out of the Atlanta, GA office. Dr. Masten earned his medical degree at Loyola University of Chicago, his MBA from University of Tennessee and his MPH from University of North Carolina. In addition, he earned a graduate certificate in Biomedical Informatics from Oregon Health and Sciences University.

Laura Moore serves as a Health Management Consultant for MMA’s Employee Health & Benefits division. In this role, she is responsible for partnering with clients and their respective account teams by evaluating available data to identify behaviors that influence or compromise employee’s health and identifies factors that inspire learning or those that hinder it. She also fosters the client’s total population health through the process of health education and well-being programs.

Nancy Novak is a Clinical Consultant for Marsh McLennan Agency’s Planning and Analytics for Total Health (PATH) program. In this role, Nancy collaboratively supports employers by providing clinically sound and fiscally responsible strategies that control health care costs, improve health outcomes, and promote employee engagement. After earning her Bachelor of Science degree in Nursing from the State University of New York at Plattsburgh, Nancy’s spirit of adventure led her to join the Army Nurse Corps. Her time in service afforded her the opportunity to work as a registered nurse in a variety of states and countries; introducing her to health care on a multicultural level. She has 16 years of direct patient care experience prior to her transition to the corporate setting where she started in medical management as a registered nurse case manager. During her tenure in the health insurance arena, she was Manager of the Complex Care unit for the Integrated Health Model. In this role, Nancy managed a team of nurses who provided support to these complex members during the most challenging of times that often accompanies impaired health.

Karen strives to provide her clients straightforward legal advice to help them craft effective business solutions to human resources challenges. She represents organizations of all sizes, from start-ups to companies listed in the Fortune 500. Karen has significant experience in a host of industries including nursing homes, physician practices, and health and rehabilitation centers, as well as travel and entertainment, fast food, and retail. Karen is often hired to serve as an independent investigator for employers facing complex and serious discrimination claims.

Marjory Robertson is Assistant Vice President & Senior Counsel, advising Sun Life on its own employment law issues and also advising the Sun Life business on law and compliance issues related to Sun Life’s Absence Management and Accommodation Services.   Marjory holds a bachelor’s degree from Dartmouth College, cum laude, and a juris doctor, magna cum laude, from Boston College Law School.

Susan S. Mahaffee has more than 20 years of experience managing the human resource function for both public and private multinational companies.  Most recently, she was the Chief People Officer (CPO) at Majestic Steel USA and in early 2023, decided to follow her passion for helping leaders at all stages of personal and professional development to, as she has said often, "make an impact on people's lives". Her expertise has come from "working her way up" in multiple industries, priding herself in the ability to stay connected and present with employees in the field/on the floor,  leading cross-functional teams, and coaching senior executives for success.